Mediation Institute
Education Provider Independent Complaint Handling Renewal
Education Provider Independent Complaint Handling Renewal
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Secure the ongoing support and compliance assurance your institution needs. Renew your Education Provider Independent Complaint Handling Subscription Service today and continue providing a reliable, independent process for managing complaints.
Renew Your Education Provider Independent Complaint Handling Subscription Service
Ensure your institution continues to benefit from comprehensive complaint-handling support with the renewal of our Education Provider Independent Complaint Handling Subscription Service.
Benefits
Continued Access to Independent Complaint Handling Service:
- Maintain access to the Mediation Institute's Independent Complaint Handling Service, upholding high standards of dispute resolution.
Compliance with ASQA Standards:
- Renew your subscription certificate, confirming your institution's compliance with an Independent Complaint and Appeals Process as per ASQA standards.
- Continued support for state training authorities and overseas student complaint handling.
Desk Audit:
- Ongoing availability of desk audits for your Complaint Handling Policy and procedures to ensure they remain up-to-date and effective.
Support Services:
- Unlimited phone and email support for general questions about complaint management.
- Assistance for students with lodging complaints through our support channels.
Additional Services (fees apply):
- Mediation: Professional mediation services for resolving disputes.
- Academic Review: Objective reviews of academic complaints.
- Complaint Investigation: Comprehensive investigations of complex complaints.
- Staff Training: Specialized training in dispute resolution for your staff.
- Staff Mentoring: Continuous mentoring to enhance your staff's complaint handling skills.
- Referrals to Student Counselling Services: Access to professional counselling services for students as part of our support program.
Renewal Discount
- 10% Discount: Enjoy a 10% discount on your renewal subscription.
Renewal Process
To renew your subscription, please complete the renewal form to update your details and inform us of any changes in your information.
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